LOST A CUSTOMER! On a recent purchase, the salesman, Charlie Johnson, was very helpful. He even helped us coordinate details of the deal over the phone so the Finance Department had everything they needed to prepare the paperwork. We let everyone know we would be there at a certain time so that my husband could drop in, “sign the paperwork quickly” and return to work. He waited so long to see someone that other employees were asking “are you still waiting?” In fact, multiple employees asked multiple times. Finally, after pacing in front of salesmen who were discussing where to get food and other employees were standing around as if they had nothing to do, he, with his bag of cash announced, “I want to buy a car but no one will take my money!”. He finally signed papers after four hours passed, hundreds of dollars of wages were lost, and an inordinate amount of frustration developed. Don’t expect good service from this dealer!
I just purchased a 2008 Scion tC from
Kernersville Chrysler-Dodge-Jeep-Ram. I live in Atlanta, GA and found the car on their website. It was fairly represented in their description, and the car itself is clean and in good shape. They also offered me a fair price on my trade-in.
The sales team at the dealership, however, did not impress me at all (save for one outstanding exception - Omar Serapio). It was somewhat of a fight in order to purchase this used car because the initial sales people I was in contact with came off as trying to dissuade my purchase. I live 300+ miles from their dealership, but they would make no exceptions to the 3 day reservation "rule" of theirs to allow me more time to take off from work to collect the vehicle.
The car did not come with a User's Manual or a spare key, and when I asked for either/both to be included, I was told that they couldn't do anything about that. I did not negotiate a lower price for this car - I accepted their asking price - so I'm not sure why they didn't offer me even a small token amount in the name of good customer service.
I applied for credit through them, and was given no details about the loan I was approved for except for the rate and term. After finding out how high the rate was, I asked to have my application forwarded to a credit union of my choice (which I'm not sure they actually did). They ended up finding me a much lower loan rate than they originally offered me, making me wonder why I wasn't offered the better rate to begin with. Don't accept the first rate they offer you!
If you do go to purchase a vehicle from Kernsersville, be sure to ask for Omar Serapio. He was kind, courteous, patient, and an absolute pleasure to work with. He went above and beyond what I would have expected. If it hadn't been for his excellent salesmanship and customer service, I may not have pursued this vehicle as I was very turned off by the first few sales reps I dealt with. Thank you, Omar!
I purchased a 1999 Lexus LS400 from
this dealership. I had to point out 3 things that needed to be taken care of prior to my buying the car. However, one very important thing that was overlooked during their inspection was that the passenger side view mirror was BROKEN - the mirror, which had been previously repaired, was positioned into place when I was test driving the car. Once I got on the interstate after purchasing the car, the entire mirror unit fell OUT of the housing. To me, this was a safety issue, and should have been detected when the car was inspected by the mechanics. The mirror being fully electronic (memory / heated) is going to cost me approximately $500.00 to get replaced. It just hangs there. The sales manager refused to assist me in getting this replaced.
Granted, I got the car for somewhat below KBB value, but it was not perfect by any means. I *did* request a spare key, as it only has (1), and they gave me a credit for $150.00 to get a new key, which actually costs about $300 from Lexus.
The staff was polite (of course, since they were selling an $8K used car), but had this been noticed prior to my purchasing the car, I would have insisted on its being replace/repaired. Unfortunately, the mirror was apparently pushed into place for temporary use.
If you buy a used car from them, make SURE you check the car out fully, so that you don't get stuck having to spend even more money to get it in proper condition!
Just bought a Ram 2500 from them March
16, 2013. Excellent experience with Kernersville Dodge.
I buy new vehicles every other year, and dealers always try to pull me in to their showroom, make me test drive something and give my license to keep while I test drive, and then never give it back. Or, they will take the keys to my trade-in and hold it hostage until I make a decision with them to buy something. They try to make it too emotional. I am tired of that garbage and their sales 101 tactics.
I contacted 3 dealers with Ram2500's available. Only 2 would give me discounted prices and trade-in estimates on my vehicle site unseen. Kernersville gave me the best deal by over $1000. And, they have a giant selection.
At the dealer, they are very busy. But it wasn't hard to find a salesman to help me. He never took my keys, he never took my license, he never questioned or argued with what had already been promised to me over the phone.
Just purchased a 2013 Jeep Wrangler from Kernersville Chrysler Dodge (KCD) and it was the best car buying experience I have had. I've worked in IT at one of the largest dealerships in the country for 6 years so I know quite well how things work. They, of course, did not know this; I was just another customer interested in purchasing a vehicle at the best possible price and that is exactly what I got. There were no hassles, no shenanigans, no back and forth with the manager,no "hidden costs and fees" and no pressure. They show you up front and in writing what their cost is on the vehicle and they explain to the penny what your cost is for the vehicle which, incidentally, was the best price that I had found. I'll not shop for a vehicle anywhere else and recommend KCD without reservation.
On Saturday, January 28, 2013 I went to
Parks Chev in Kernersville, NC where I had bought a 2008 GMC 2500 ($18,995) five months early to trade the vehicle. I had found a 2004 Dodge Ram for $15, 995 on there site. The sale person I had dealt with was very nice and very helpful. To began with it look like a pack of dogs at the door waiting to attack you as you came in. The NEW person who checked out my trade the came in with a offer of better than $4,000.00 that they wanted in difference between the two vehicle. He advised me that vehicle value had gone down on my vehicle but there is no way that much would have taken place. They use a BLACK book to determine the value of my vehicle. Well it look like the big dog has falling down and gone
to pot since the New building has gone up.
I went down the street to Kernersville Dodge. They were very business. After waiting Mary Badgett became available and from that point on I knew what a difference there was in buying a vehicle was. Got a great deal on a 2008 Dodge Ram with 35,00 miles on it. All of the staff was of great assistance .
So if you are looking to trade for a use vehicle DO NOT got to Parks unless you have lots of money because they must pay for the new building on the back of former customers but want you to believe they are still the best in town to do business with. The BIG DOG no longer runs in Kernersville and had better go down the street to Kernersville Dodge to get away from the pack.
Worst auto buying experience ever!!! I live in Indiana and had the vehicle shipped, upon receiving it on November 23rd I was given a Indiana out of state vehicle inspection form from the driver Daniel, was told to have it filled out by the Indiana BMV and return it to the dealership, the following day I took the form to my local BMV, they would not touch it and was told, sir you are the only person that can register your vehicle. So I called Will Sanchez the sales associate to inform him of what was happening, he told me not to worry about it and they will be taking care of registering my vehicle for me, on December 13th I receive an email from Alysia Howell the out of state title clerk, requesting the form completed and returned, I then inform her what I was told by the Indiana BMV, she said that's not true I have a lot of experience, I've registered many vehicles for the state of Indiana and that a police officer can complete the form. The form was completed and returned back to her on December 14th, my registration was not submitted to the Indiana BMV until January 9th! The anticipated registration fees on my purchase agreement were $978.54! when visiting my local BMV they said no way! I informed Alysia and she said whatever the total was the difference would be refunded. On January 14th I received a check for $112.37 which brings me to $866.17, Indiana BMV only collected $714.17 which included a $21 Late/Delinquency fee!!! I was overcharged $152, and absorbed a $21 Late/Delinquency fee for their tardiness! After requesting my $173 returned, Alysia said there was a service fee for out of state title work, not according to the Indiana BMV, the total was $714.17. The dealer charges a documentation fee of $499.50, which should cover anything else! I tried to contact management at the dealer, left voice mails and no calls were returned!!! Avoid this dealer!!!!
At the end of last year I purchased a Ram 2500 from Kernersville Dodge. I am from Texas and handled the entire purchase over the internet and the phone. I found the dealership to be very professional and courteous, they dealt with me very competitive and delivered 500 miles one way free. I flew my driver to the half way point and met with their rollback and made the transfer. I would recommend them to anyone.
Great experience for me and my wife as we purchased a truck for our son. The salesman (Omar) stayed late to help meet our needs and it was on Christmas Eve too. The financial guy was very nice and professional too! Big inventory to get what you want. All around good experience!! I would recommend this dealership.
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