On the positive side, Kenny is always
smiling and they have never messed up an order of mine and I have been going there regularly for years. I prefer the personal touch you get from Andrews and can't imagine them doing anyone any less.
One thing I have learned in life, is you never know when somebody is having a really bad time, so give a bit and look for a way to help instead of condemn.
Happy, I would look up the definition of your name and try to spread that around a bit.
In response to the critical comment(s)
written by "Happy Phillips", I have always believed there are three sides to any event. My side, Your side and then, What Actually Happened. Typically I would only be able to account for X out of an X, Y and Z equation. But, luckily our security system is quite good and I can now account for two variables: (1) My side and (2) What actually happened. Many managers would be happy enough with that result but not I nor the owner of Andrews Pharmacy. We strive for the highest level of Customer Satisfaction.
I have reviewed this one event that occurred over a span of 12 minutes from multiple angles and from all employee's perspectives. I have also been given the report "Happy" gave to our employee when the OTC item (free of charge) was delivered to their home (free of charge) within two hours of this problem; and, reported to Andrews' owner the next day.
As this is a problem in a highly regulated industry(HIPAA/HITECH/FEDERAL/State of NC), I can offer no further comment on resolution of this matter than to say, "We take any and all claims of inadequate service seriously and respond to 100% in a timely manner".
Any customer of Andrews Pharmacy that feels they have a complaint that Is Not nor Has Not been addressed, Please contact me directly.
Gary D. Beamer
Andrews Pharmacy has gone downhill; the
community needs to avoid it!
The facililty is not only very dirty (makes you wonder about the compounding drugs they provide) but their lack of adherence to process/procedure creates outright dangerous situations for the customers (i.e. not confirming cusotmer addresses at time of pickup - so if two customers have the same name - they get the wrong drugs...this happened last month to my husband). Kenny (at the front desk) thought it was funny when this resulted in my husband getting the wrong medicine which could have sent him to the emergency room.
And, to make it all even worse - is the staff's lack of interest in providing customer service. Kenny at the front desk is always rude and unbelievably lazy (doesn't want to help a customer as that would mean he would have to move away from elaning on the counter). Amazingly, Gary (the manager) defends this type of service. When I complained - he told me to leave the store and not come back. Very interestingly, two customers who overheard this exchange, approached me in the parking lot (when I left) and said that Kenny and Gary ar both always rude and that errors in med orders were ongoing...both had not choice but to continue to use Andrews as they did not have transportation to another pharmacy.
Have to wonder who owns this place and why they don't care that the business is being run into the ground. I surely will make sure that the entire WFU community knows to avoid Andrews.
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