1606 S Stratford Rd, Winston Salem, NC | Directions 2710336.070884 -80.304440
Local Formalwear stores offer help – We have been helping many brides and prom customers who have ordered their dresses at Brennan's
but were unable to commnicate with them or get their orders. Companies who are holding your special orders are shipping to our stores so you will not lose your merchandise. We can also assist you with your
tuxedo rentals. Please call us if we can help.Call Southern Bride at 336-679-2005 in Yadkinville or Christopher's Formal Wear at 336-724-4550 in Winston Salem at Thruway Shopping Center.
Karen / Southern Bride
Adam / Christopher's Formal Wear
Not a good way to run a business – I ordered my bridesmaids dresses last year - they said 10-14 weeks.. it's been way over that and I haven't heard one single word from Brennan's. I live out of state so there is no way for me to be able to contact the shop - fortunately some of you can go into the shop and resolve your issues - I'm not so lucky. I finally got ahold of the manufacturer who told me the dresses have been ready to ship weeks ago but have not received payment from Brennan's. They said I was one of many girls going through the same situation and that they were cutting all ties with the shop. I'm glad some of you have gotten what you ordered but there are a ton of us that have not so quit defending a shop that isn't doing the job that they were paid to do. I paid for the dresses in FULL and have no dresses. Bottom line.
Friendly and helpful – I was in Brennan's last Saturday to inquire on an order for my bridesmaids. I had previously spoke with the designer who informed me my order was in transit and there were no problems with the account. When I explained that I was a concerned customer, the vendor told me they knew nothing of the problem which makes me feel so much better. While I was in the store Saturday the two girls at the counter gave me a tracking number and assurred me I was in good hands. I think alot of upset people have fueled the fire to make a whole lot of unhapy people. I feel like the Brennan's staff will do their best to appease everyone as quickly as they can and ya know what, I would keep the phone disconnected too if I had people yelling every day! Some of those brides in line were scarey! I don't think anyone will get their way any quicker being rude. Brennan's has taken a downfall, but hopefully everything will turn out fine. The store has been around forever and things have to get bad before they can get good:-) Hopefully this is a little reassuring to you other brides out there!
I need help finding my dress!!! – Well thank god my wedding was a year ago..... when I went in and did all my stuff with the wedding dress, everything was fine... but here it is a year later almost, and I had my dress preserved so it would stay in good condition and I have tried calling up there and the phone number is no longer in use but I really need to get my dress back If any body has any information to help me get in contact with someone please let me know e-mail me I just think this is all a big mess and they need to figure it out soon good luck to all the brides going through this..l... Miranda
Sorry...worst service ever – Sorry for all of those writing good reviews. I'm sorry because you can't symphathize with all of us thare ARE having problems. The webpage and owner email is still down, as well as the phone lines. Granted, its nice to order in advance, sure glad I did as my wedding gown was 4 months late. And my bridesmaids are 3 months late now. I am gettin gmarried in less than 7weeks.....and you stand up for a store like this. "Nice Ashley" is in with the lies. Poor girl always agrees with Cheryl, the mananger. Getting your gown and dresses, tuxes should not have to be this stressful. And if they are so great, why are top of the line vendors like Maggie Sottero canceling their contracts with them?!?!?!?
Good things – I recently got married late fall. While working with Brennan's I received excellent 1-on-1 customer service from a particular associate by the name of Ashley. She was very helpful and always let my bride and I know if there were any delays with any of our orders. In light of recent events, I think some customers are overreacting over nothing. Brennan's has been good to all of it's customers and I recommend them to everyone who is getting married.
Maybe I can help you – This is to bridetobe79. I may be able to help you with your order. I am so sorry for your frustration with Brennan's Bridal. Is the manufacturer sending the dresses to you? I can try to have them send the dresses to a bridal store where you live. Other customers are having to do this. Please let me know if I can help you. I understand that this is very stressful for you. I would like to help you out.
NOTHING BUT LIES AND MORE LIES! – To the previous review about lies being told concerning the service of Brennans Bridal, apparently we are doing the same thing to you that you have been doing to hundreds of brides!! One tip don't lie to distraught brides. Tell them the truth!!! Such as we have not actually ordered your dress, that we have promised to be in for months, or we have taken your money to pay our other debts that we have, such as our unpaid rent, unpaid phone bill and unpaid vendors, or that we are secretly trying to close our store because we only have one employee still working for us. I sure would love to hear the truth instead of lie after lie. Tell us the truth about our orders and money and we wont have to be BRIDEZILLAS!!!!!!
To help in your formal wear needs. – For those who need help in finding their bridal gowns, bridesmaid's dresses, tuxedos or with anything related, contact:
Southern Bride in Yadkinville
Christopher's Formal Wear at Thruway Center
We will do our best to help in this situation.
It started out well... – I ordered my bridesmaid dresses from Brennan's back in October last year. The lady was very helpful on email and by phone and made sure my order was correct especially as I was converting UK to US sizes.
When I hadn't received the dresses or any communication after the 12 - 16 week time frame, I tried to call them. It took me 2 weeks to get through to them - constantly getting their answer phone.
As the reviews here say, the website, email and phone systems are down. I have now contacted my Visa company to cancel the order and they are going to follow up directly. I've placed the order again with netbride and they are cheaper and already far more efficient. I can only hope the dresses arrive in time :(
Thankfully I have time to sort this mess Brennan's have created but trying to deal with this nightmare from the UK has added an extra complexity and one any bride just doesn't need! Thanks to everyone's reviews that helped me come to a decision quicker about cancellation!
Glad to hear they have gone out of business so that no one else has to go through this but hope everyone has time to find alternatives if they have already ordered!
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