Enjoyed my experience. As soon as I walked in the people were great. They provided a beverage and even though I didn't have an appt they did my nails right away. The nail technician was very friendly and helpful. She asked what I was used to and told me about the process. She also suggested I get my eyebrows done and she did a great job. I will definitely go back in the future.
DejaVu is the best!. I've been going to DejaVu for 2 years and have been thoroughly pleased wtih every visit. Only once have I felt rushed and that's because I didn't make an appointment and went as a walk -in on a holiday weekend. It is very clean and light and I have seen 4 different nail techs including the owner and all have been very professional and more than willing to please me (ie: shape of nail, length etc) I wear acrycilc and most recently gel which are very strong and I only have to fill in every 3 weeks instead of 2. They offer a discounted package of fill-in and pedicure and I can't wait to get there this week! I prefer to go early in the week when not as busy :-)
Excited.....only to be disappointed. I went to Deja Vu twice for a full set of nails. The first time I visited this salon I had my nails done by the owner. I was going to get regular acrylics, but she talked me into the most expensive type of nails (I think they were glass nails, but not sure), because I was going to my bridal shower. They turned out amazing. They were the perfect length, shape, everything. I was EXCITED, because I'd finally found someone I liked. ----- I waited a while before going back again, so when I did go back I needed a new full set of nails. This time I decided to just get regular acrylic, because their services are already a bit pricey, so I didn't want to go overboard. *Sigh* I went to the same person as before, and my nails turned out horrible! Now, I've been getting my nails done from various salons for over 10 years, so I know the process of how long it should take, and how they should turn out. She seemed to rush through. I had to go back to have her fix one. Soon after that, several others broke. I kept getting these black smudges that I couldn't get off. The topcoat was bubbly with air bubbles. FINAL RESULT: My nails barely lasted a week. I was very disappointed. It's not worth it's "overpricedness". The irony is, the first time I went to get my nails done I told her I read a good review on citysearch. She was so excited to hear that, and asked me to write a review for her as well.
To each is own. After reading all these comments I can't believe that people were disappointed with this salon. I went with my Best Friend two Saturdays ago and can't wait to go back. They did not rush through the pedicure and it was very relaxing. I have been to several nail places and they by far spend the right amount of time on massaging your legs. I have to admit that the nail polish has chipped but I work out every day so that comes with the wear and tear of being on my feet. I will be celebrating my 30th birthday this coming week and can't wait to pamper myself by going to Dejavu! Please try it out at least once I think if you go in there with an open mind you will come out relaxed.
I am VERY dissapointed with my service at Dejavu. I had a manicure over the summer and was not impressed at all. A good friend of mine wanted to get pedicures there for the Holidays as our treat to one another. It was close and the only place with an opening (that should have been the first clue that it is not worth my time or money)I should have listened to my gut. The service was even worse and not relaxing at all. I had to repaint my nails the next day as I had an early Christmas party to attend and wanted my toes to look good.
Dont waste your time
Great service and relaxing environment!. Dejavu Nail Salon was recommended to me by a friend. I was happy to have found this salon and would recommend it as the top one in Winston Salem. I have been many times for both manicures and pedicures, including French tip. It is a great place to go with a friend to chat over a glass of wine while enjoying pedicures! The staff are friendly people and are great at what they do. This salon is the perfect place to go to unwind from stress while getting fabulous looking nails. Every visit to this salon has been a great experience for me and it is highly recommended in my book!
NEVER AGAIN. Do Not waste your time or money... the owner is especially poor in customer service. She has no time for you if you have a problem or question. Her skills leave a lot to be desired... I am suprised she is still open for business. I would not go back as it was also not clean.
WORST EXPERIENCE EVER!!!!. a one star at best. The customer service was awful. I scheduled an appt for a pedi mani and had to wait 20 minutes as the girls were too busy chatting in the back to actually serve a customer. I waited as I am in the customer service business myself and understand things are not always as they seem. My pedicure and manicure were done sooo quickly and it was not relaxing at all. The bottom of my feet were still rough and the polish job left a lot to be desired. I had a gift certificate they would not accept and asked to speak to an owner, as there was no expiration date on the gift certificate and I had received it only a few months ago. I was told the owner would be right out, but after about 15 minutes, no one came out. Apparently my complaint was not important enough as the girl said she was too busy to see me. I told them I was not going to pay unless I spoke with the owner and proceeded to wait another 10 minutes for her to appear. She was unapologetic and rude, stating that the gift certificate had expired in their system and could not be used. She kept repeating herself as I tried to explain that I had just received the gift certificate, and she pretended not to understand me. I finally paid and left, NEVER to return. I am so shocked that a business can be run and keep their doors open with such awful service... I will NEVER give another dime to that buisness again, nor would I EVER recommend this business to anyone else..... the owner is more concerned with making money than she is with service. This is sad.
HORRIBLE; Does Not Deserve the One Star. This salon was recommended to me by a friend. I went online and saw the reviews. It made me a bit wary but figured I'd try it anyway. I went the first time and things went well other than having to wait 20 minutes past our appointment time. But it is the second experience that made me write this. I made appts for myself & a friend to have pedis before vacation. I called on Tuesday to make the appts and because the receptionist didn't inspire a lot of confidence I reiterated and reconfirmed the two separate appts for two ppl at the same time. She confirmed it each time I asked/repeated. We showed up on Saturday and was told we should have made appts as they were busy and could do one not two. We said we had appts and were shown the book--it was blank; no appts. When I told the girl the above, she said she could do 1 and she didn't work on Tuesday so it wasn't her fault. Then she went on to say (and I quote) that since we were upset she really didn't want to do it as it would go bad and we'd complain anyway. This REALLY got us upset and we asked to speak with the manager who literally said, oh well. Can't do anything about it and walked off. The owner came (she had been told via cell about the situation) & she didn't get out of the car until after we left (and we waited for 5 more minutes after seeing her car pull up). We were not given an actual apology (I didn't work on Tuesday so it's not my fault is not an apology); we were not offered a discount or complimentary future service; & being told they could do one service but didn't really want to do that one was the icing on the cake. I have never had such bad customer experience. I really never go back there and encourage others not to either. We were able to walk into another salon & had a great experience and great pedi that day--Fantasy Nails on Jonestown. If you go to Dejavue, I sincerely hope you have a better experience. This business has no idea how to treat customers when things go wrong.
Good Customer Service. The atmosphere is great. The place is really nicely decorated and clean. The girls that work there were very nice but my service felt really rushed. The girl only had an hour so she was trying to get my pedicure and manicure done within that time.
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